Fulfillment & Returns Policy

 

Order Fulfillment

 

    Orders are generally shipped within 2 business days from when the order is placed.     Shipment tracking is available upon request.  

 

    For transmission builds, we generally charge $40.00 to cover shipping both ways.  

 

    If an order shipment is delayed, we will communicate with you about the delay.  

 

    Business days are Monday through Friday. Holidays and weekends are not included,     and no shipments are processed on those days.  

 

Delivery Estimates

 

    We ship orders through UPS or UPS Freight, depending on the weight of the order’s     products. We do not ship outside the continental United States.  

 

    Delivery estimates at checkout are estimates only. It is not a delivery guarantee     from the time you place your order, and we are not responsible if UPS extends the     delivery time after the order ships.  

 

    After an order leaves our warehouse, it is the sole responsibility of the carrier     to deliver the order in good condition and in a timely manner.  

 

    If an order arrives damaged, a claim must be filed with the carrier. Please keep all     original shipping containers and take pictures of the damages. Failure to properly     document damages may disqualify you from product replacement or reimbursement.  

 

Core Charges

 

    We offer a 30‑day no‑core‑charge policy. Many products do require a core in exchange.     You have 30 days from delivery of your order to return the core to avoid a core charge.  

 

Refunds

 

    If an order is returned to us as undeliverable, a refund will be given minus the cost     of shipping.  

 

    If you ask us to cancel your entire order before we have shipped it, we will refund     the full amount of your order including shipping, less 3% to cover credit card fees.  

 

    If your order is not acceptable due to damage, defect, or an error on our part,     contact us by phone at (866) 767‑9567 or by email at          :Michael@IronShiftDiesel.com         within 7 days of receiving your order. We will replace the item or refund your     payment including shipping cost, at our discretion.  

 

    If you change your mind after receiving your order and ask for a refund, contact us     within 15 days to arrange a return. You are responsible for return shipping via UPS     or freight as needed. We charge a 10% restocking fee on all returned items.  

 

    The balance of any refund will be returned to the same method of payment as the     original order.  

 

Warranty

 

    We guarantee all products to be free from defects.